Programmes Administrator

Purpose of the Role

As Programmes Administrator, you will provide vital operational and administrative support to ensure the smooth and efficient delivery of DiNN’s impactful learning and support programmes. You will work closely with the Programmes Coordinator and Senior Programmes Manager to help maintain excellent service user experiences, manage communications, and keep our systems and processes running effectively. This role is ideal for a highly organised and proactive individual who thrives in a detail-oriented, community-focused environment.

Key Responsibilities

Administrative Support & Organisation

• Provide day-to-day administrative support to the Learning and Programmes team

• Manage the shared inboxes, triaging and responding to enquiries in a timely and professional manner

• Schedule and coordinate meetings, events, and internal planning sessions, managing calendars and booking logistics

• Take accurate meeting notes and follow up on agreed actions with relevant stakeholders

• Support in organising and maintaining documentation, digital files and programme materials
  

Programme Delivery Support

• Assist in the preparation and execution of both virtual and in-person programme events, including booking venues, preparing resources, and liaising with speakers and trainers

• Upload, format and update learning materials and course content on our digital platforms, including Mighty Networks and other learning management systems

• Support the setup, maintenance, and user experience of project management systems like Airtable and Monday.com

• Manage the collation and entry of data related to programme attendance, engagement, and outcomes
  

Communication & Community Engagement

• Draft and send programme communications including onboarding emails, reminders, newsletters, and surveys

• Maintain regular contact with programme participants and alumni, providing timely updates and support

• Assist in the coordination of feedback collection and surveys, helping to analyse and organise responses for reporting
  

Monitoring & Evaluation

• Keep programme trackers, attendance sheets, and monitoring tools updated and accurate

• Support the analysis and visualisation of feedback and outcome data to inform internal learning

• Help generate reports and summaries for internal stakeholders using programme data and insights
  

Cross-Team Collaboration

• Work with Finance and Operations teams to support freelancer contracting and payment processes

• Provide occasional support to communications and content creation activities related to programme delivery

• Collaborate closely with the Programmes Coordinator to align on event preparation, engagement strategies and resource needs
  

Skills and Experience

Essential

• Prior experience in an administrative, project support, or coordination role

• Strong attention to detail and excellent organisational skills

• Excellent written and verbal communication skills

• Proficiency in Google Workspace and/or Microsoft Office tools

• Ability to prioritise tasks and manage time efficiently across multiple projects

• A proactive, solutions-focused attitude with a collaborative mindset

Desirable

• Experience in the charity, community or social enterprise sectors

• Familiarity with tools like Airtable, Monday.com, Mighty Networks or other CRM/LMS systems

• Comfort supporting events, either in person or virtually

• Basic data entry and analysis skills (e.g. working with spreadsheets, survey tools)
  

Benefits

• Annual leave – significantly above legal minimum with 28 days annual leave + bank holidays (contractual.) 

• Pensions - All eligible employees will be enrolled in the DiNN pension scheme except for those who have contracts of three months or less. DiNN contributes an amount equivalent to 3% of the basic annual salary. (contractual.) 

• Provision of a work laptop and a work phone. 

Non-Contractual Benefits 

• Additional End of Year closure days - the extra time given over this period will be reviewed annually.  

• DiNN in person Community days and team socials.

• Wide range of flexible and agile-working arrangements.

• Birthday bonus scheme.

• Health and Wellness Allowance £100 a month! – The DiNN team is the centre to everything we do in serving our community. The work we do can be both rewarding and challenging as such we are committed to supporting the wellness of our team. The health and wellness allowance can be used for a range of services including a contribution to gym membership, spa treatments/wellness subscriptions/ Faith based subscriptions. The Health and Wellness allowance can also be used for co– working spaces for those who may wish to achieve a broader work/life balance.

• Spill - mental health support service – access to the app available to all employees which includes counselling support sessions. 

• Annual eye test. 

Do it Now Now is dedicated to believing that all lives have equal value. We’re committed to creating a workplace where employees thrive both personally and professionally. We also believe our employees should reflect the rich diversity of the global populations we aim to serve—in race, gender, age, cultures and beliefs—and we support this diversity through all of our employment practices.

To apply 

To apply, please submit an up-to-date CV and cover letter outlining your suitability for the role according to the job description and person specification via this form.

Closing date: 5 PM on Friday the 25 July 2025 

Candidates will be reviewed on a rolling basis. We reserve the right to extend or close the position before the closing date. 

Thank you for your consideration.